2021 WINTER STORM RESOURCES

2021 Winter Storm Resources Graphic


Helpful resources for Taylor residents dealing with the effects of the February 2021 Winter Storm. This page is updated regularly, so please check back often to learn more.

WATER • PROPERTY DAMAGE • BILLING • CITY FACILITIES


WATER

water repairs

Please report any leaks or sewage backups immediately. Also, if you need assistance turning your water off or on, please notify our call center. 

8 a.m. to 5 p.m.
Call 512-352-3251 

After 5 p.m. 
Call 512-352-5551

water distribution 

The City of Taylor has arranged for two distribution sites for drinking water on Thursday, February 25. Please be mindful that we have a limited supply of water available for the entire community, and only take what you need.

The Drinking Water Distribution Center at the Taylor Public Library at 801 Vance St., will have pre-packed drinking water available for residents 10 a.m. to 5 p.m. or until supplies are depleted. Please use Vance Street for entrance only and exit at Fowzer Street.

The Texas Beer Company will also be distributing bulk drinking water provided by the City at the brewery on 1331 West Second Street from 2 p.m. to 6 p.m. Residents must bring their own containers and can fill up to 20 gallons per vehicle. 

boil water notice

The City is  under a boil water notice by order of TCEQ. You can see the notice, which went into effect on Monday, February 15, here: https://www.ci.taylor.tx.us/CivicAlerts.aspx?AID=1500

Click the graphic below for boil water do's and don'ts in English and Spanish:

BOIL WATER GRAPHIC EnglishBOIL WATER GRAPHIC BILINGUAL 

Boil Water Information from the CDC:

In English  •   En Español

PROPERTY DAMAGE

Crisis Clean Up Hotline 1-800-329-8052

Residents in Bastrop, Hays, Travis & Williamson counties can call the “Crisis Clean Up” number 1-800-329-8052 requesting assistance to clean up their home and/or debris. Client information will then be shared with a network of volunteer organizations who will deploy their volunteers to homeowner locations to assist in clearing the debris and removing interior water/storm related damage. The “Crisis Clean Up” line is open now and will operate Monday-Saturday, 9 am – 8 pm, and Sunday, 1 pm – 6 pm. Homeowners can register for assistance through the “Crisis Clean Up” number until Tues., March 2. This crisis clean up effort is brought to you by Austin Disaster Relief Network (ADRN), Central Texas Voluntary Organizations Active in Disasters (CTX VOAD) and the volunteer management platform Crisis Clean Up. 

FEMA Disaster Assistance (1)FEMA assistance

Please note that the first avenue of disaster assistance for property damage is through your homeowners or renter’s insurance.

Disaster Assistance Registration 

Individuals who wish to register for disaster assistance from FEMA can register on the FEMA website.

Frequently Asked Questions

Click the link below for a list of Frequently Asked Questions regarding FEMA Assistance, compiled by the Texas Department of Emergency Management (TDEM). 

FREQUENTLY ASKED QUESTIONS

General Information

Click the links below for printable brochures that explain how to apply for disaster relief from the Federal Emergency Management Agency (FEMA):

English Information   •   Informacíon en Español


voluntary reporting for data collection

You can also assist Emergency Management agencies across the State to help assess the degree and type of damage across the community by reporting your damage using the Texas Disaster Impacts Self-Reporting Tool.  This is for data collection only and is used in part to determine the amount of Federal assistance the State receives.  This is not a tool for requesting disaster assistance.

permits and inspections

The City of Taylor will waive all permit and inspection fees for the next 30 days for repairs associated with winter storm damage to pipes and structures.  Under State law, homeowners may perform their own repairs on their homestead property.  If you are not performing the repairs yourself, please be sure to use a qualified and licensed contractor.  You may schedule the repair work without receiving a permit from the City, however we request that you notify the City of the repair work so that we can perform a follow up inspection to ensure the work was performed according to applicable regulations.  To notify the City and schedule inspections, please call the Development Services Department at 512-365-3863.  Please leave a message with your name, phone number, address and type of repair work being performed. If you do not leave your contact information we will not be able to follow up with you.

Property owners who have requested that the City shut off water to their property may receive a follow up phone call from the City to determine if any repair work was necessary and to schedule a follow up inspection.

documentation

  • Take photographs of your damage prior to repair so you can submit them to your insurance companies and for any future reimbursements.
  • Keep ALL receipts related to repairs from storm damage, and ask your vendors to note that damage was caused by the winter storm. 

BILLING

sewer averaging

Sewer averaging normally occurs during the months of December, January and February.  Due to the winter storm this month, we recognize that many of you had to use extra water to prevent your household plumbing from freezing.  Because of this, the City has decided that it will only average the usage for the months of December and January so that the extra water used as a preventative measure does not count against your sewer average.

In addition, we will use the average calculated from December and January for purposes of billing sewer for the month of February, as reflected on your March bill.

water leaks

The winter storm has created the potential for many of our water customers to experience frozen plumbing.  If you experience frozen plumbing that results in burst pipes, the City will make an adjustment on your water bill to reflect the water leaked from the broken pipe.  To obtain the adjustment, you must bring a copy of the receipt for the repair to City Hall.  The receipt should specify that the repair was caused by a burst pipe.  The City will then adjust your water bill to reflect the average usage from the previous two months.

utility bills

Utility bills due on 2/18/21 will have the due date extended to 2/25/21.

CITY FACILITIES

farmer's market

The Heritage Square Farmers Market will be open on Saturday, February 27. Please visit the Market website at for a list of participating vendors.

city hall

Drive through services will resume on Monday, February 22. 

library

Curbside Pickup will resume at the library on Monday, February 22. Operating hours will be Monday-Friday, 10 am to 3 pm. Call the library at 512-352-3434 to reserve your materials & schedule a pickup time.