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Water, Garbage and Recycling Services

Show All Answers

1. How do I dispose of bulk garbage items?

The trash company will remove one bulk item per week on your trash day. Please contact Utility Billing at 512-352-2066 to request a bulk item pick up prior to your trash day. No construction material (wood, sheetrock, carpet, etc.) will be removed. Also any item that may have contained Freon will only be removed with a certificate stating that the Freon has been removed.

2. What type of recycling services are available to me?

For single-family homes that are currently on the city's Trash Collection Program

While regular trash pickup happens every week, the blue 95-gallon recycling containers will be emptied only every other week.

• For questions regarding your service week please click here for a map. 
• PICKUP TIME:  Please have carts outside at your curb by 7 a.m. on your pickup day. 
• Missed pick-up: If your cart wasn't emptied on your pick-up day, please call 512-352-2066

• Download the app: Waste Connections has a mobile app to stay connected with updates, service schedules, reminders, alerts and recycling information.

  Apple (IOS) App Here
  https://bddy.me/393et5H

  Google (Android) App Here
  https://bddy.me/33xt4W4

NOTE:  Bottle caps and plastic lids may be recycled, but WC asks they be removed from the bottles. If attached, the caps and lids shoot off during the compaction process and can be dangerous to workers.

3. Why should we recycle?

Recycling conserves natural resources, saves landfill space, creates jobs and conserves energy.

4. What items are recyclable?

Newspaper, magazines, catalogs, office paper, school paper, paper food boxes, shoe boxes, corrugated cardboard (flatten and fold to not larger than 3 feet X 3 feet square), soft bound books, junk mail, aluminum and steel cans, plastic food, beverage and household product bottles and jugs with #1, #2, #3, #4, #5, #6 and #7, glass bottles and jars.  Please: no film plastic, Styrofoam or any glass other than food and beverage containers.

5. When will our recycling cart be serviced?

Collection of the recyclables will occur on an every-other-week basis on your normal trash collection day. Each residence will be provided with a collection calendar and the calendar may also be viewed on the City of Taylor's website.

6. Are we able to have an extra recycling cart?

Yes.  The extra recycling cart(s) are $2.50 per month each.

7. Can I refuse to have a recycling cart if I don't want a cart?

Yes, however you will still be billed the $2.50 per month as all other residents.

8. Will I still be charged if I don't want a recycling cart?

Yes. In order to keep the cost low for all residents, this is necessary.

9. What if my recycling cart wasn't emptied on my pick-up day?

For missed pick-ups, please contact the City's Utility Billing Department at 512-352-2066.

10. If my cart is lost/damaged/stolen can I have another one?

Yes.  Simply call the City of Taylor Utility Billing Department at 512-352-2066 to request the replacement. Repeated lost/damaged/stolen incidents may require the purchase of the replacement cart.

11. When will my first charge for Curbside Recycling show up on my utility bill?

The $2.50 per month cost will begin with the March 5, 2018 billing cycle, and follow according to the normal billing cycle thereafter.

12. What happens if I put recyclables in the wrong cart?

If recyclables are in the trash cart they will be collected as trash and delivered to a landfill.

13. What happens if trash is placed in the recycle cart?

Contamination causes real problems at the recycling facility. The value of the recyclables is decreased and will eventually increase the cost of recycling. If the driver sees the trash in the recycling cart the cart contents will not be collected.

14. My recycling was not picked up on my scheduled day. What should I do?

Call Waste Connections Customer Service Office to report the miss. The representative will have the appropriate instructions for that day and time of day. The Customer Service Number is: 512-282-3508.

15. How will I know the Holiday Pick-up Schedule?

Holiday pickup schedule is included in the calendar and on the City of Taylor's website. It is also published in the monthly newsletter, Community Connection, and on the city's social media pages. 

16. Where do my recyclables go / what are they used for?

Recyclables are manufactured in to new products; some in the United States and some in other countries around the world. Generally, they are manufactured back in to the same or similar products but sometimes they become a different product. For example, plastic soda bottles are often shredded and re-purposed as insulation in winter clothing, automobile interiors or other consumer goods.

17. Can I tour the Recycling Center?

Waste Connections can arrange for group tours of the Balcones Recycling Center in Austin. Call 512-282-3508 for information.

18. How do I report a water emergency after hours?

Call 512-352-3251 for assistance for water or street emergencies after 5 p.m. weekdays and all day on the weekends. Your call will be answered by Police Dispatch who will contact the Public Works staff on call.

19. How do I dispose of brush?

The City no longer has a chipping service. However, the garbage provider, Waste Connections, will pick up bundled brush at the curb each week on your regular garbage pick up day. For piles of unbundled brush, contact Waste Connections for free estimates at 866-282-3508. Brush may also be taken to the Williamson County Landfill in Hutto located at 600 Landfill Road on FM 1660. For information on fees and hours of operation contact the Landfill at 512-759-8881.